Returns Form

If you'd like to return all, or part, of your order for a refund, or are returning a faulty item for repair/replacement you can use our FREE tracked returns service via Royal Mail for parcels up to 20kg sent from within the UK.

Simply complete and submit the online form below and you will be sent an e-mail from Royal Mail with your returns label (to print at home or at a Post Office) and shipping instructions.

IMPORTANT: PLEASE READ BEFORE RETURNING ITEMS:

• We can only accept returns for refund if we are notified within 30 days of receipt of the goods.
• We cannot refund cut-to-length items (including cable, sleeving, hose etc.) or bespoke items unless faulty or incorrectly supplied.
• Our free returns service does not cover some large and/or heavy items such as solar panels and batteries (please contact us if in doubt).
• If returning a suspected faulty item for investigation, we advise that you do not purchase a replacement as we will not be able to provide a refund for it if the returned item is repairable (under warranty) or found not to be faulty. Please note: we are unable to loan replacement items for use whilst a warranty claim is being assessed.

Fields marked with an * are required

Title

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First Name

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Last Name

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E-mail address

Your returns label will be sent to this address

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Order Number

Order number begins with IN followed by 5 or 6 digits

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Reason for return

Full order refundPartial order refundFaulty item investigationOther

Please choose the type of return

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Return information

Please provide the product codes of the items being returned & details of any fault or issues that will help with our investigation

Serial Number

If submitting a faulty item for investigation, please provide the item's serial number

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We need to check you're human! Please add the two numbers above and enter the result.

Submit